Do you want to exchange your product? That is no problem at all. You can contact email@example.com for this. However, you have to bear the costs of returning the product.
You have the right to cancel your order up to 14 days after receipt without giving any reason. You will have 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs of returning from home to our shop are for your own account.
If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all supplied accessories and – if reasonably possible – in the original condition and packaging.
To avail of this right you can contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after the registration of your return, provided that the product has already been returned in good order.