We care about our products and logically do our best to deliver them in top condition. However, it sometimes happens that an order breaks down during transport or that something else is happening so that you can claim warranty. You are legally obliged to make a statement to us within two months of the failure to report. If the defect is within the warranty, we will take care of repair or replacement free of charge.
It can always happen that something does not quite go as planned. We advise you to make complaints known to us first by emailing to firstname.lastname@example.org.
From 15 February 2016 It is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at Http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to deposit your complaint via the European Union platform.